Benrocks 50in Electric Fireplace (127cm, Black)

What are the exact dimensions of this fireplace?

The overall unit measures 132.74cm wide by 16cm deep by 45cm high. If you're planning a recessed installation, the insert itself measures 126.9cm wide by 14.87cm deep by 40cm high. Check both measurements against your wall space before buying, since the outer frame is larger than the insert cavity needed.

Can I run the flame effect without the heater on?

Yes. The flame display and heating function work independently of each other. This means you can enjoy the visual flame and light effect during warmer months without generating heat, or run the heater with the flames off if you prefer.

How much power does this fireplace use?

It has two heat settings: 750W and 1500W. The unit runs on a 220-240V voltage supply. At the higher 1500W setting it's rated to heat spaces up to 400 square feet, which is roughly the size of a standard UK living room.

What installation methods does this fireplace support?

Two methods are supported: recessed installation into a wall cavity, or surface wall-mounting. Both require the appliance to be plugged into a standard socket, as the power cord is approximately 1.8m long and exits from the right end of the unit.

What control options are available?

You can control the fireplace three ways: using the touch screen built into the unit, the included remote control or the Benrocks app on your smartphone. Each control method lets you adjust flame colour, light colour, heat level, timer and thermostat.

What colours can the flames and lights display?

The flame effect comes in three colour options and the top light strip offers three separate colour options. These can be mixed to suit your room decor or mood and the fuel bed beneath the flames includes realistic logs and crystals for added visual effect.

Does it have a timer function?

Yes, there's a built-in timer adjustable from 1 to 9 hours. This lets the fireplace switch off automatically after a set period, which is useful for overnight use or if you're leaving the house and want it to turn off on its own.

What support is included if something goes wrong?

Benrocks provides lifetime technical support under normal use and proper care. The company states it aims to reply to customer feedback within 24 hours. Since this is a large item dispatched from Amazon, specialised customer support is also available seven days a week by phone or chat and it can be returned within 30 days of receipt in its original condition for a full refund.